# Support and changelog

> Where to get help with the API, what to include in a report, versioning, and where product help lives.

Source: https://dev.ody.co/resources/support

## Get help

| Need | Where |
|---|---|
| API, MCP, webhooks or SDK question, or a bug | [support@ody.co](mailto:support@ody.co) |
| How to use the Ody app (inbox, calls, billing, settings) | [Help Center (help.ody.co)](https://help.ody.co) |
| Account, plan or billing | In the app: **Settings → Billing**, or the chat bubble |
| Security issue | [support@ody.co](mailto:support@ody.co) with "Security" in the subject. Don't post details publicly |

## What to include

Including these gets you an answer much faster:

- The **`X-Request-Id`** of a failing request (it's in every response header and error body).
- The endpoint or MCP tool, and the time (with time zone).
- Live or test key (the prefix is enough, **never send the full key**).
- What you expected and what you got (status code and `error.code`).

## Versioning

- The REST API is versioned in the path (`/v1`). Within `v1`, changes are **additive**: new endpoints, new optional fields, new event types and new error messages. A breaking change would ship under a new version.
- Treat unknown JSON fields and unknown webhook `type`s as normal: ignore them.
- Webhook payloads carry `apiVersion` (currently `2026-06-01`), so you can see the contract a delivery follows.
- `error.code` values are stable; `error.message` wording isn't.

## Changelog

| Date | Change |
|---|---|
| 2026-10-14 | Five more webhook events are live: [`call.ringing`, `call.answered`, `call.forwarded`, `contact.updated`, `contact.deleted`](https://dev.ody.co/webhooks/events). SDKs 0.3.0 add `parseWebhookEvent` / `parse_webhook_event` and a typed event catalog |
| 2026-10-14 | Developer docs moved to **dev.ody.co** (previously in the Help Center) |
| 2026-10-08 | Toll-free numbers: `type=toll_free` on number search and purchase ($10/mo, calling only) |
| 2026-08-17 | Agent Phone: buy numbers, file 10DLC, place AI calls and configure the agent via API and MCP |
| 2026-08-16 | Developer platform v2: outbound webhooks (Standard Webhooks), test keys, idempotency, cursor pagination, SDKs, `api.ody.co` |
| 2026-07-02 | Per-key scopes for the REST API and MCP server |
| 2026-06-23 | REST API and MCP server launched |